Refund policy
30-day returns
You have 30 days from the day your order is delivered to request a return. Items must be new, unworn, unwashed and unaltered, with the original tags attached and in the original packaging.
Final sale items
The following cannot be returned or exchanged:
- Sale items
- Monogrammed or otherwise personalized items
If a final sale item arrives damaged or defective, or we sent the wrong item, contact us and we will make it right.
How to return an item
- E-mail help@majesticinternational.com or call 1-800-361-0385 with your order number and the items you would like to return, and request a return label.
- Once your return is approved, we e-mail you a return shipping label and instructions.
- Pack the items, attach the label and drop the package off with the carrier shown on the label. Keep the tracking number.
Please do not send items back without requesting a return first; returns we are not expecting cannot be accepted.
Return fee
Returns cost a flat $15, which covers the return label and is deducted from your refund. There is no fee if the item is defective or damaged, or if we sent the wrong item.
Where returns go
Use the label we send you. It is addressed to the warehouse for your country:
United States
Majestic International
Attn: Returns Department
178 West Service Rd.
Champlain, NY 12919
Canada
Majestic International
Attn: Returns Department
5905 Kieran St.
St-Laurent, QC H4S 0A3
If you prefer to use your own carrier, you may, at your own cost. We recommend a tracked and insured service. We do not accept COD deliveries.
Refunds
We inspect each return when it arrives and e-mail you once it has been processed. Approved refunds go back to your original payment method, less the $15 return fee, within 10 business days. Your bank or card issuer may take a few more days to post it. Original shipping charges are not refunded.
Exchanges
To exchange for a different size or colour, call 1-800-361-0385. We place the new order with you by phone and ship it right away, then credit the returned item once it reaches our warehouse. The $15 return fee applies.
Damaged, defective or incorrect items
Please check your order when it arrives. If something is wrong, contact us right away at help@majesticinternational.com or 1-800-361-0385 and we will replace it or refund you at no cost to you.
Questions
Call 1-800-361-0385 or e-mail help@majesticinternational.com.